Quality Assurance

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FAQs

What is a Value-Added Reseller (VAR)?
A value-added reseller (VAR) is a company that adds features or
services to an existing product, then resells it (usually to end-users) as an integrated product or complete “turn-key” solution. This practice occurs commonly in the electronics industry where, for example, a VAR might bundle a software application with supplied hardware.

-From Wikipedia, 2011.

What is a NAICS Code?
The North American Industry Classification System (NAICS) is the standard used by Federal statistical agencies in classifying business establishments for the purpose of collecting, analyzing, and publishing statistical data related to the U.S. business economy.
– U.S. Census Bureau 2007

For a listing of Reese Industries’ NAICS Codes offered please click here.

What is a National Stock Number (NSN)?
A National Stock Number (NSN) is simply the official label applied to an item of supply that is repeatedly procured, stocked, stored, issued, and used throughout the federal supply system.
-Defense Logistics Agency, Aug. 2010

What is a Product Service Code (PSC)?
Also referred to as Federal Supply Codes (FSC), Product Service Codes (PSC) are used by the United States Government to describe the products, services, and research and development purchased by the government.
-Outreach Systems, 2012

Does Reese Industries accept credit cards?
Yes, we accept Visa, MasterCard, Discover Card and American Express.

Does Reese Industries have a current price list?
No, prices vary depending on availability, the current market value or rate of return, our competition’s pricing, internal research and last time buy (when available).

Is Reese Industries an Equal Opportunity Employer?
Yes.

Does Reese Industries Hire Foreign Nationals?
No.

Quality Questions

 

Is Reese Industries’ quality manual available for inspection?
Yes, please email our quality department for a copy of our QMS manual: quality@reeseind.com.

Are quality records retained?
Yes, Reese Industries stores quality records for 7 years.

Does Reese Industries have an Electro Static Discharge Program?
Yes, Reese Industries is ANSI/ESD S20.20-2007 compliant.

Does Reese Industries have a procedure for control of non-conforming product(s)?
Yes, Reese Industries has a specific procedure (P830) on file identifying how to properly handle any non-conforming product(s).

Does Reese Industries supply a Certificate of Compliance / Conformance (CofC) with every shipment?
Yes, Reese Industries is required to include a CofC with every shipment.
For more information regarding Reese Industries’ quality manual and quality procedures, please click here


What does RoHS mean?
RoHS (Restriction of Hazardous Substances) is the restriction of certain dangerous substances, i.e. Lead (Pb) Cadmium (Cd), Mercury (Hg), and other heavy metals commonly used in electronic and electric equipment.

After I place an order with Reese Industries, how do I know my purchase order was received?
Reese Industries will acknowledge receipt of your purchase order by written confirmation, email, phone or fax.

After I place an order with Reese Industries how do I obtain a tracking number?
Upon request, after your order has been processed. We will email you a tracking number and all available shipping information.

What is a Cage Code?
The Commercial And Government Entity Code, or CAGE Code, is a unique identifier assigned to suppliers to various government or defense agencies, as well as to government agencies themselves and also various organizations. CAGE codes provide a standardized method of identifying a given facility at a specific location.
-From Wikipedia, 2011.

If you didn’t find the answer you were searching for, we welcome any additional questions, please contact us at:
Reese Industries LLC
10405 E. McDowell Mountain Ranch Rd., Suite 240
Scottsdale, AZ 85255
P 480.502.2700
F 480.502.2703
E operations@reeseind.com